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Hartley Resourcing

Customer Care Executive

Customer Service / Call Centre

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job reference 002210
salary £20,000 - £22,000
location Southampton
job type Permanent

role details

We are looking for an experienced Customer Care Executive to work for a well known company in Southampton. You will need to have previous experience within a Customer Service environment and have strong written communication skills. The role will predominantly involve responding to customer queries via email and in writing. Strong administration based skills are also very important to be successful in this role.

The role
This role offers a number of exciting opportunities and is working for a prestigious company which has excellent standards.

Responsibilities will include:
Supporting Customer Care team
Responding to Customer complaints and enquiries in a timely and responsive manner
Ensuring that all complaints are resolved in a Customer centric manner
Writing and proof reading all written communication
Responding to online reviews
Proactively writing responses and problem solving

The ideal candidate
To be successful in applying for this role, you must have strong written communications skills as well as good communication skills. Ideally, you will have a background in writing or a similar role. You will need to be creative, organised, have a good attention to detail and be confident in dealing with a range of stakeholders. You will be working as part of a great team, so need to be a down to earth team player to fit in and you must genuinely care about providing excellent customer service.

Additional information
This company offer free parking and a fun working environment. Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.

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02380 404978