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Hartley Resourcing

Customer Service Supervisor

Customer Service / Call Centre

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job reference 002539
salary £30,000 + bonus
location Southampton
job type Permanent

role details

Overview
We are currently recruiting an experienced Customer Service Supervisor to join a renowned international company. This is a supervisory role where you will be responsible for the day to day management of a team of up to 10 people. You will need to be an experienced people manager who enjoys dealing with customers and solving problems as well as having day to day responsibility for a small team. You will be responsible for your teams’ development as well as ensuring that customers receive the highest level of service. This is an excellent opportunity for someone who is passionate about quality and enjoys leading from the front.

The Role
Working closely with the Customer Service Manager, you will be hands on dealing with customers on a daily basis as well as managing the team day to day. Your team will be responsible for handling email queries as well as telephone calls and will be required to meet agreed SLA’s. Ensuring that customer queries are answered in a timely manner and that agreed KPI’s are met will be vital to the success of the team. You will also need to negotiate with customers, look at ways of continuously improving and escalate any problems to the management team.

The Ideal Candidate
You must genuinely care about providing excellent customer service. In addition to the communication skills, you will also need to be great at time management and have the ability to work well under pressure. People management experience is vital ideally within a customer call handling environment. Strong administration skills are also essential because you will be writing letters/emails on a daily basis. You will need to be a good motivator and be experienced in day to day people management including performance reviews.

Additional Information
This company offer free parking and excellent benefits.

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02380 404978