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Hartley Resourcing

Senior Order Management and Key Account Representative

Customer Service / Call Centre

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job reference 002546
salary £30,000 - £35,000
location Fareham
job type Permanent

role details

Overview
We are currently recruiting for a Senior Order Management and Key Account Representative to work for our Fareham based client. This is a busy role that will require someone with excellent administration skills and has previous experience within a fast paced order processing/account management function - You will personally oversee millions of pounds of international orders. In addition to this, you will be a point of contact for key accounts and will be solving problems with their orders. This company are a global organisation who specialise in engineering and technical products, they offer lots of opportunities to build a great career and have an excellent reputation.

The Role
Working as a key member of the team, this is very much a busy role in which you will need to be capable of building strong relationships and must enjoy problem solving. Your duties will include:
• Conducting regular reviews of orders/quotes, checking product availability and pricing is correct
• Assisting in a project to bring more control over sales processes to a local level
• Allocation of products for all customer orders, working with sales to develop priority lists
• Producing reports on product shortages, customer backlogs and special offers
• Investigate and resolve errors on EDI files
• Acting as a point of contact for customers with questions/problems relating to their orders

The Ideal Candidate
In order to be considered for this role you will have previous experience in an order management, supply chain, procurement or sales admin role. You will need to be keen to progress in your career and demonstrate leadership capabilities. The successful candidate will be confident challenging processes and comfortable building strong business customer relationships. You must be a confident user of ERP systems and have examples of complex problem solving.

Additional Information
This company offers fantastic career progression for the right person. Free parking is provided.

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02380 404978